Educational Narratives Guidelines and Policies
Educational Narratives provides a full refund for tickets, purchased in advance, up to 10 working days before each continuing education course or program, upon request in writing. No refund will be given
for cancellations with less than 10 working days notice in writing.
Educational Narratives will respond to any legitimate grievance in the following manner.
1. The participants will be asked to put their concerns in writing.
2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format.
The Conference Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
3. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Conference Director will mediate and will be the final arbitrator. If the participant requests action, the Conference Director will:
a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent year's workshop or
c. provide a partial or full refund of the workshop fee.
d. Actions 3b and 3c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
4. If the grievance concerns Educational Narratives’ CE program, in a specific regard, the Conference Director will attempt to arbitrate.
Educational Narratives will make every reasonable effort to provide for those participants with special needs. Potential participants are notified at the point of purchasing tickets for the proposed continuing education workshop that they are entitled to request reasonable accommodations for their special
needs. Continuing education courses and programs will be fully accessible, complying with the provisions of the Americans with Disabilities Act (1990).